November 24, 2022
“Talent wins games, but teamwork and intelligence win championships.” – Michael Jordan Unity is a crucial success factor in business. When teams or units within a […]
October 16, 2022
Empathy is key to customer service, but not every business realizes this. According to a recent study, 96% of consumers consider empathy to be important when […]
September 13, 2022
So your customer service team already works from home, or you are planning to create a hybrid or full-remote work system for your team. That’s a […]
September 6, 2022
Customer service response time is perhaps the most essential part of delivering a top-notch customer experience. It’s about how quickly you respond to inquiries, concerns or […]
August 24, 2022
Customers send a variety of messages daily. They are making enquiries, placing orders, giving feedback, providing recommendations, and dropping complaints. As you read this, there is […]
August 12, 2022
You know how they say the only thing constant in life is change? Well, that applies to the world of customer service too. As customer expectations […]
July 29, 2022
Businesses all over the world have a huge annual marketing budget. For some, these budgets run into millions of dollars. In the first quarter of 2022 […]
July 25, 2022
People are great, beautiful, and exciting. But if you work in customer service, you would know what we mean when we say these same people can […]
July 16, 2022
Carpenters need hammers, fishers need hooks and lines, farmers need hoes and other farm tools; we could go on and on. We’ve always depended on tools. […]