November 24, 2022

How to Create Synergy between your Sales, Marketing and Customer Service Teams

“Talent wins games, but teamwork and intelligence win championships.”  – Michael Jordan Unity is a crucial success factor in business. When teams or units within a […]
October 16, 2022

Empathy in Customer Service: How to Unlock Customer Loyalty With Empathy

Empathy is key to customer service, but not every business realizes this. According to a recent study, 96% of consumers consider empathy to be important when […]
September 13, 2022

How to Effectively Manage Your Remote Customer Support Team

So your customer service team already works from home, or you are planning to create a hybrid or full-remote work system for your team. That’s a […]
September 6, 2022

10 Proven Ways to Improve Your Customer Service Response Time

Customer service response time is perhaps the most essential part of delivering a top-notch customer experience. It’s about how quickly you respond to inquiries, concerns or […]
August 24, 2022

7 Common Customer Complaints & How to Respond to them

Customers send a variety of messages daily. They are making enquiries, placing orders, giving feedback, providing recommendations, and dropping complaints. As you read this, there is […]
August 12, 2022

7 Must-Know Customer Service Trends 2022

You know how they say the only thing constant in life is change? Well, that applies to the world of customer service too. As customer expectations […]
July 29, 2022
A customer who has become a brand advocate

7 Ways to Turn Customers into Brand Advocates

Businesses all over the world have a huge annual marketing budget. For some, these budgets run into millions of dollars. In the first quarter of 2022 […]
July 25, 2022

10 Skills to Succeed as a Customer Service Manager

People are great, beautiful, and exciting. But if you work in customer service, you would know what we mean when we say these same people can […]
July 16, 2022
Customer Service Tools

6 Customer Service Tools You Need to Retain More Customers in 2022

Carpenters need hammers, fishers need hooks and lines, farmers need hoes and other farm tools; we could go on and on. We’ve always depended on tools. […]

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